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Privacy Policy
Last updated: 4 September 2026

Kent Groundwork Solutions ("Kent Groundwork Solutions", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with our business.

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We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who are we

Kent Groundwork Solutions is responsible for the personal information we collect and process.

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Business name: Kent Groundwork Solutions
Business address: 27 Castle Street, Canterbury, Kent, CT1 2PX
Email: tristram@kentgroundworksolutions.com
Telephone: 07709 698078

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For data protection purposes, Kent Groundwork Solutions is the data controller for personal information collected and processed in connection with our business.

What personal information we collect

Depending on how you interact with us, we may collect and process the following information:

  • Your name

  • Business or company name, where applicable

  • Postal or project address

  • Email address

  • Telephone number

  • Information about your project or requirements

  • Details provided when requesting a quotation or making an enquiry

  • Information relating to work carried out for you

  • Billing and payment information

  • Correspondence between you and Kent Groundwork Solutions

  • Photographs, plans, drawings or other documents you provide in connection with a project

  • Information provided by suppliers, contractors or other professional contacts

  • Website usage information, including information collected through cookies and similar technologies

 

We do not normally require sensitive personal information to provide our services. Please do not provide sensitive personal information unless it is necessary for a specific purpose.

How we collect your information

We may collect personal information:

  • When you contact us by telephone, email or through our website

  • When you request a quotation

  • When you enter into an agreement with us

  • During the delivery of our services

  • When you communicate with us about an existing or potential project

  • When you provide documents, photographs or other information relating to your project

  • When you make or receive payments

  • When you communicate with us through social media or other online platforms

  • Automatically when you use our website, where cookies or similar technologies are used

 

Where we receive your information from another person or organisation, we will only use it where there is a lawful reason to do so.

How we use your personal information

We may use your personal information to:

  • Respond to enquiries

  • Discuss your requirements and proposed projects

  • Prepare quotations and estimates

  • Provide and manage our services

  • Arrange site visits and appointments

  • Communicate with you about your project

  • Manage our relationship with you

  • Process invoices and payments

  • Maintain appropriate business and financial records

  • Communicate with suppliers, contractors and other professionals where necessary to provide our services

  • Deal with complaints, disputes or legal matters

  • Meet our legal and regulatory obligations

  • Protect our business against fraud, misuse or other unlawful activity

  • Improve our website and services

  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law

 

We will only use your personal information for purposes that are compatible with the reason it was originally collected, unless we have a lawful basis to use it for another purpose.

Our lawful basis for processing your information

Data protection law requires us to have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on one or more of the following lawful bases:

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Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as providing a quotation, arranging works or delivering our services.

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Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include managing enquiries, maintaining business records, communicating with customers and suppliers, improving our services and protecting our business.

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Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation, including accounting, tax and record-keeping requirements.

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Consent

Where required, we may rely on your consent, for example for certain types of marketing or non-essential cookies.

Where we rely on consent, you have the right to withdraw that consent at any time

Who we share your information with

We will not sell, rent or otherwise trade your personal information.

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We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

  • Accountants and professional advisers

  • Banks and payment service providers

  • Suppliers and subcontractors involved in delivering a project

  • Architects, surveyors, engineers or other professionals where required for a project

  • IT, website hosting and software providers

  • Insurance providers

  • Legal or regulatory authorities where we are legally required to do so

  • Government bodies or public authorities where required by law

 

We only provide third parties with information that is reasonably necessary for the relevant purpose.

 

Where another organisation processes personal information on our behalf, we will take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.

How long we keep your information

We will only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.

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The length of time we retain information will depend on the type of information and why we need it.

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For example, information relating to quotations, contracts, invoices and completed work may need to be retained for longer periods to meet accounting, tax, legal, insurance or contractual requirements.

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When personal information is no longer required, we will securely delete it or dispose of it appropriately.

Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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These measures may include secure systems, password protection, access controls, secure storage and limiting access to personal information to those who reasonably need it.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps to investigate, manage and report the breach.

Your data protection rights

Under UK data protection law, you may have a number of rights in relation to your personal information.

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These may include the right to:

  • Ask for access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we process your information in certain circumstances

  • Object to certain types of processing, including processing based on legitimate interests

  • Ask for your information to be transferred to another organisation in certain circumstances

  • Withdraw consent where we are relying on consent to process your information

 

These rights are not absolute and certain exemptions or conditions may apply.

 

If you would like to exercise any of your rights, please contact us using the details provided above.

Marketing

We may occasionally contact existing or prospective customers about our services, where permitted by law.

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Where your consent is required for marketing communications, we will ask for your consent before sending them.

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You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the relevant communication.

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We will not sell your personal information to marketing companies or other third parties.

Cookies

Our website may use cookies and similar technologies.

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Cookies are small text files placed on your device when you visit a website. They can be used for purposes such as ensuring the website operates correctly, remembering preferences, understanding website usage and improving website performance.

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Some cookies may be strictly necessary for the website to function. Other, non-essential cookies may require your consent.

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The cookies used on our website may depend on the website platform, hosting provider, analytics services and other tools we use.

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You can control or delete cookies through your browser settings. Disabling certain cookies may affect how the website operates.

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Where applicable, we will provide further information about cookies through our website's cookie notice or cookie settings.

Third-party websites

Our website may contain links to third-party websites, including websites belonging to suppliers, professional organisations, social media platforms or other businesses.

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We are not responsible for the privacy practices, content or security of third-party websites.

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We recommend that you read the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable data protection requirements.

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The latest version will always be published on this page, together with the date it was last updated.

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We recommend checking this page periodically to ensure you are aware of any changes.

Contact us

If you have any questions about this Privacy Policy or how Kent Groundwork Solutions handles your personal information, please contact us:

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Kent Groundwork Solutions
Address: 27 Castle Street, Canterbury, Kent, CT1 2PX
Email: tristram@kentgroundworksolutions.com
Telephone: 07709 698078

 

We will aim to respond to privacy and data protection enquiries as promptly as reasonably possible.

Additional Information

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we have the opportunity to resolve your concern.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

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You can find further information about making a complaint on the ICO's website:

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Information Commissioner's Office (ICO)

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